Urgent Care Centre FAQs
In an emergency, call 000
If you're unsure whether you need urgent care, consider calling first for advice:
- Nurse on Call: 1300 60 60 24
Urgent Care Centres are not like Emergency Departments. Fees may apply for some services, including transport or transfer with Ambulance Victoria.
Ambulance patients are not seen ahead of more unwell patients.
Ambulance officers may escort you to the waiting room until you are seen. This allows them to treat other people in the community.
Unless you come from a residential care facility, you are expected to arrange your own way home.
We encourage you to arrange for a family member or friend to collect you.
We strongly encourage all community members to hold an Ambulance Victoria Membership. Having this membership is the only way to ensure your transfer costs are covered. Many private health insurance policies do not include full ambulance cover. You will need to check your level of cover.
If you have a serious medical condition that requires transfer by ambulance to a larger hospital, you will need your Ambulance Victoria Membership. Without this coverage, you will be invoiced for the ambulance fees by Ambulance Victoria.
During early assessment and treatment, we may ask you to wait outside to allow us to perform investigations and provide privacy.
A patient may also be in a different department for tests or to see a specialist, and so is unable to have visitors.
Parents can accompany children at all times. We allow two visitors per person at any time.
We respect patient privacy. Unless you are the nominated next of kin, we cannot provide updates over the phone.
In the case of a very unwell family member, we encourage nominating one person to relay information to the rest of the family.
For more information about Urgent Care visit the Health Department webpage.