Coming to hospital

If you're coming in as an inpatient, you'll get a letter with your admission date. This letter tells you where to go and what to do. Please read it carefully and follow the instructions. If you have any questions, call the number in your letter. 

Admission to hospital can be a stressful time for patients, families, and carers. Information about this process will hopefully reduce this stress.

• Parking is limited around the hospital. Please check the site you are visiting for specific parking details
• All phone calls to you from the hospital will be from a No Caller ID.
• Please bring all of your medications in their boxes to all appointments.
• Please make sure that you bring your reading glasses to all appointments.
• If you are unable to make your appointment please notify the hospital ASAP.  Another patient can use that time slot, and your appointment can be rescheduled.
• If you are having a day procedure, a responsible person (over the age of 18) needs to pick you up and stay with you overnight.
• After you arrive for your operation, you may see other patients going into theatre before you.  This is because the Day Procedure Unit admits patients to many different areas.
• Your admission time is determined by your surgical team. You may need a particular blood test, x-ray, or other procedure before your operation.
• The theatre list can also change at the last minute due to emergencies, staff, and equipment availability. We will always try and keep you updated if there are any changes that will affect your operation time.
• If, unfortunately, your operation needs to be cancelled, the doctor or nursing staff will inform you. You will be offered something to eat and drink, and a liaison nurse will be in touch with you to reschedule your operation.

If you need to change your admission date, let us know as soon as you can. We’ll try to find a suitable time for you.  

Sometimes we need to reschedule planned admissions. We try hard to avoid this, but if it happens, we’ll contact you as soon as possible to re-book your treatment.  

On the morning of your treatment, come to the hospital as outlined in your admission letter. You’ll be signed in and given an ID wristband with your name, date of birth, and hospital number. Wear this at all times. We’ll ask you some questions to plan your care, such as:  

• Medications you’re taking  
• Any allergies  
• Dietary needs or special requirements  
• If you’re pregnant or might be pregnant  
• Your next of kin  

The admission process can take 10 to 30 minutes. There might be a wait before you go to the operating theatre or ward.  

If you have special needs, let us know before you’re admitted. This includes:  

• Mobility needs  
• Disability needs  
• Spiritual care  
• Dietary needs  
• Interpreter services  

Before any treatment, we need your consent. If you’re having an operation or procedure, you’ll sign a consent form either at your pre-op appointment or once admitted. Our staff will explain everything about your treatment. Ask any questions or raise any concerns you have.  

If you get a cough, cold, upset stomach, or fever the day before your admission, call the number in your letter to discuss.  

Bring these items with you:  

• Medicare card, licence, or other ID  
• Your admission letter  
• Any medications, including epipens and inhalers  
• Contact info for your next of kin and any care agencies  
• Your GP’s name and address  
• Money for the cafeteria or other services  
• Items for showering (body wash, shampoo, conditioner)  
• Toiletries and tissues  
• Dressing gown, night clothes, and slippers  
• Comfortable clothes and shoes  

Don’t bring valuables, jewellery, or large sums of money. The hospital isn’t liable for your belongings.