Heart Failure Symptom & Early Review Helpline
A specialist Heart Failure Nurse Practitioner can provide support to patients after they leave hospital. Patients or their support person can call for advice and support if they have concerns about their symptoms.
If you are experiencing chest pain or a medical emergency, please call 000 immediately.
Who we care for
The Heart Failure Nurse Practitioner can be contacted through the Heart Failure Symptom and Early Review Helpline. The Helpline is available to cardiac patients after they leave hospital. You may be referred to the Heart Failure Clinic for symptoms.
When to call the Heart Failure Helpline:
- Worsening shortness of breath
- Increased swelling in your ankles or legs
- Difficulty breathing when lying flat
- Weight gain of 2kg or more over the past 2 days
- Increased dizziness, especially when standing up
What you can expect
When you call, the nurse will ask about your symptoms and some general questions. They may offer:
- advice and support over the phone
- an appointment at the Heart Failure Clinic for an early review
- a referral to Grampians Health at Home
- a request to see your GP
- advice to attend the Emergency Department (ED)
If you are advised to see your GP or go to the ED, the Heart Failure Nurse Practitioner will notify them before your arrival.
Resources for patients and carers
Contacts
If the Heart Failure Nurse Practitioner is with another patient, please leave a message. You will usually be called back within two hours.
Service Hours
Monday, Wednesday and Thursday: 9:00am - 4:00pm