Telehealth

Telehealth appointments make it easier for you to access healthcare services through video calls with your clinician. 

What is Telehealth

Telehealth is the use of video-call between you and your clinician to conduct your appointment. 

Telehealth reduces travel time and cost for you, and removes the stress of travel. It provides greater accessibility to specialist services. 

Telehealth is available to Medicare card holders and consultations can be bulk-billed. 

To start your Telehealth call

Please start your video call 5-10 minutes before your appointment time. To test your video calling equipment, click on the box on the right.

To start your appointment: 

  1. Select the service from the dropdown list below. 
  2. Click on the relevant Telehealth Clinic waiting room button. 
  3. Enter your name and phone number when prompted. Click ‘Continue’ to enter the waiting area. 
  4. Clinician arrives and your consultation starts. 

Cardiology Waiting Room
Endocrinology/Diabetes Waiting Room
Ear Nose & Throat (ENT) Waiting Room
Gastroenterology Waiting Room
General Medicine Waiting Room
General Surgery Waiting Room
Gynaecology Waiting Room
Haematology Waiting Room
Neurology Waiting Room
Maternity Waiting Room
Oncology Waiting Room
Ophthalmology Waiting Room
Orthopaedics Waiting Room
Paediatrics Waiting Room
Pharmacist Clinic Waiting Room
Plastic Surgery Waiting Room
Pre-Admission Waiting Room
Rapid Access (RALCC) Waiting Room
Urology Waiting Room
Vascular Waiting Room
Wound Management Waiting Room

Acquired Brain Injury (ABI) Waiting Room
Amputee Clinic Waiting Room
Cognitive Dementia and Memory Service Waiting Room
Community Rehabilitation Waiting Room
Complex Geriatric Clinic Waiting Room
Gait and Balance Clinic Waiting Room
Grampians Regional Continence Service Waiting Room
Grampians Regional Palliative Care Waiting Room
High Risk Foot Clinic Waiting Room
Pain Management Waiting Room
VPRS Medical Clinic Waiting Room

Aged Care Assessment Service (ACAS) Waiting Room
Ballarat CASA Waiting Room
GEM in the Home (GiTH) Waiting Room
Grampians Health at Home Waiting Room
Grampians Watch Waiting Room
Hospital Admission Risk Program (HARP) Waiting Room
Post Acute Care Waiting Room
Restorative Care Waiting Room
Transition Care Program Waiting Room

Aboriginal Health Waiting Room
Allied Health Rehabilitation Waiting Room
Cardiac Rehabilitation Waiting Room
Dietetics Waiting Room
Exercise Therapy Waiting Room
Hand Therapy Waiting Room
Lymphoedema Waiting Room
Occupational Therapy Waiting Room
Persistent Pain Management Service Waiting Room
Physiotherapy Waiting Room
Podiatry Waiting Room
Prosthetics & Orthotics Waiting Room
Psychology Waiting Room
Pulmonary Rehabilitation Waiting Room
Social Work Waiting Room
Speech Pathology
VPRS Allied Health Waiting Room

Access & Triage Waiting Room
Aged Community Waiting Room
Ararat Waiting Room
Ballarat Adult Community Waiting Room
Consultant Psychiatrists Waiting Room
Enhanced Recovery Waiting Room
Horsham Waiting Room
Infant & Child Waiting Room
Lived Experience Workforce Waiting Room
Mental Health Advice & Response Service Waiting Room
Mental Health Forensic Team Waiting Room
Perinatal Community Waiting Room
Post Discharge Workforce Waiting Room
Youth Ballarat Waiting Room

Dental Services Waiting Room

Test your video calling equipment

Information for:  

  • Desktop computers 
  • Laptop computers 
  • Android tablets 
  • Smartphones 

The Video Call Setup test checks your web browser, the speed of your internet connection, and whether your microphone, speakers, and web camera are working as expected. Click the following button to run the test: 

If the test results indicate issues with your current setup, please see the Telehealth Device Troubleshooting Guide below.

    What you need to make a Telehealth call

    Telehealth services are supported in the following web browsers:  

    • Google Chrome Version 72+ (Windows, Android, MacOS)  
    • Apple Safari Version 12+ (MacOS, iOS) 
    • Firefox Version 68+ (Windows, Android) 
    • Microsoft Edge Version 79+ (Windows, MacOS) 
    • Microsoft Edge Version 44+ (Android)  

    Benefits of Telehealth

    The benefits of using Telehealth include: 

    • less or no travel time 
    • your appointment can be conducted anywhere, including in your home or with your local healthcare professional 
    • less disruption to your usual routine 
    • increased independence 
    • video calls are secure and private 
    • there is no additional cost to you to be seen via Telehealth. Please note however that data usage costs may apply.  

    Resources

    Attending a video call appointment
    link
    Telehealth Device Troubleshooting Guide
    link