Specialist Outpatients (Ballarat)

On-site appointments 

On-site appointments are held at one of our Ballarat campus locations. Please allow enough time for your visit, as there may be long waits.   

Please bring your Medicare, Pension, or DVA cards to your appointment. 

Telehealth appointments (video conference) 

A telehealth appointment is a video call with your specialist. This is conducted off-site. You can use a desktop, laptop, Android tablet, or smartphone. 

For more information, instructions and a direct link to Health Direct to connect to your appointment, please visit our Telehealth page. 

If you arrive at one of our sites for a telehealth appointment, you will be asked to leave. Telehealth appointments are only conducted by phone or video call. 

Telephone appointments 

Telephone appointments are phone calls with your specialist, conducted off-site. The call will come from a "No Caller ID" number. 

If you arrive at one of our sites for a telephone appointment, you will be asked to leave. Telephone appointments are only conducted by phone. 

You will be contacted when an appointment becomes available. There is no need to call the hospital to schedule it. 

Once an appointment is booked, you'll be notified by letter, SMS, or phone call. If you prefer a specific method, please let us know by calling 03 5320 4221.   

Wait times for Specialist Outpatient services vary by specialty. Due to high demand in the Grampians region, there can be long waits. When an appointment is available, we'll contact you. 

After your referral is accepted, you may receive an SMS or a letter. This will give you an estimated timeframe. It is important to note that these are just estimates, and actual wait times are likely to be longer. 

If your condition worsens, follow up with your GP.  Your GP will update us on your condition. For urgent attention, dial 000 for an ambulance, or present to your nearest Emergency Department or Urgent Care Centre. Click here for emergency and urgent care options information.  

If you wish to end your referral, and return to your GP's care, please call 03 5320 4221, or click on the link below.

If you're running late, please call 03 5320 4221. 

If you can no longer attend your appointment, please let us know 24 hours in advance by calling 03 5320 4221. Alternatively you can visit the ‘Change or cancel my appointment’ page to complete the online form. 

Failure to attend two appointments in a row, without letting us know, may result in your referral being closed. In this case, your care will be returned to your GP. 

Multiple reschedules, or failures to attend, may result in your referral being closed. In this case, your care will be returned to your GP. 

Ballarat Base Hospital Campus Carpark can be accessed on Mair Street, and metered street parking is available on Sturt Street. 

For more information, please visit the location page on our website.

It is your responsibility to update your personal information. For any changes to your personal details please call 03 5320 4221, or update your details via the below link.    

Personal details include: 

• name 
• phone number 
• address 
• nominated GP 
• next of kin 

The Australian Charter of Healthcare Rights outlines your rights and responsibilities regarding your treatment and care. 

For more information visit Your Rights and Responsibilities.